📜 Digiwash Privacy Policy

1. Introduction

At Digiwash, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, website, mobile applications, or interact with our franchise partners.

By using Digiwash, you agree to the terms described in this Privacy Policy.

2. Information We Collect

  • We may collect the following types of information:
  • Personal Information: Name, phone number, email, address, vehicle details.
  • Payment Data: Transaction history, billing details (securely processed via third-party providers).
  • Booking Information: Preferred location, time, and service details.
  • Device & Usage Data: IP address, browser type, app activity, cookies.
  • Franchise Data: Business details provided by franchise partners for operational purposes.

3. How We Use Your Information

We use your data to:

  • Process bookings and payments.
  • Provide customer support.
  • Send reminders, confirmations, and promotional offers.
  • Improve our services and website.
  • Ensure security, fraud prevention, and compliance with laws.


4. Sharing Your Information

We may share your information with:

  • Franchise Partners: To fulfill bookings and provide services.
  • Payment Providers: For secure transactions.
  • Service Providers: For hosting, analytics, and communication tools.
  • Legal Authorities: If required by law.
  • We do not sell your personal data.


5. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.


6. Security

We use encryption, secure servers, and strict access controls to protect your personal data.


7. Your Rights

You have the right to:


Access, update, or delete your personal data.


Opt-out of marketing communications.


Request data portability.


Withdraw consent at any time.


8. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content.


9. Children’s Privacy

Digiwash services are not directed at children under 13. We do not knowingly collect information from minors.


10. Updates to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.


11. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 privacy@digiwash.com

📍 Digiwash HQ, Nairobi, Kenya